Emails
The rules of grammar and clear communication are still important for emails as they are for business letters. All text in emails should be Calibri 11pt and should have plain white backgrounds.
Ensure the subject line is clear and relevant – otherwise you run the risk of the recipient glossing over your email.
Be concise and to the point – a long email can be discouraging to read.
Replying to emails
How to start and end an email
Open and close an email using 'Dear' at the beginning (with a comma after their name or salutation) and 'Best wishes', 'Regards' or 'Kind regards' at the end (no comma afterwards).
Your name
When signing the email, use your full name (on the first occasion) without a title and always use the company email signature block.
Email signature block
You need to set up a signature block with your contact details. This will be sent out every time you send an email. The format is:
First and last names
Job title
T 01242 XXX XXX M 07XXX XXX XXX
UCAS logo
www.ucas.com
Rosehill, New Barn Lane, Cheltenham, GL52 3LZ
Registered office as above. Registered company No: 2839815
Registered charity No. (England and Wales): 1024741 and Scotland SC038598
All email templates should be identical so that we achieve consistency in the layout and feel of our communication with the outside world.